Bayside City Council website upgrade

Rebuild the Bayside City Council website by replacing the current outdated Content Management System (CMS) and supporting platform to allow for:

  • Greater customisation
  • Improved user experience
  • Enhancements in the future

The most significant change to the Council website will be the improvement in technology.

Minor changes will also be implemented to improve:

  • Home page and navigation
  • User experience
  • Accessibility for people living with disability
  • Functionality on devices such as mobile phones.

We want to understand community needs, wants and expectations when engaging with the Council website.

What can the community influence?

  • Hierarchy of the services displayed on the Council website
  • The flow of information presented on the Council website
  • Identification of current pain points and opportunities to address them
  • Features we may consider adding in the future
  • The design of the website

What can’t the community influence?

  • The technology required to run the website
  • The information published on the website
  • The Have Your Say Website
  • Payment tools

Adult ratepayers, residents and service users

  • Impact: Low
  • Interest: Low
  • Influence: Consult

Seniors, considering the needs of 55 – 70; 70+

  • Impact: Low
  • Interest: Low
  • Influence: Involve

People with disabilities

  • Impact: Low
  • Interest: Low
  • Influence: Consult

Young people and their families

  • Impact: Low
  • Interest: Low
  • Influence: Consult

Visitors to Bayside

  • Impact: Low
  • Interest: Low
  • Influence: Inform

Key tools for communicating the project

  • Publication within News on Council’s website
  • Council's e-newsletter This Week in Bayside
  • Other Council e-newsletters including The Friendly Librarian
  • Email notification to Have Your Say subscribed participants
  • Direct emails to key stakeholder groups
  • Social media including Facebook

Key methods for gathering feedback
  • Online engagement through Have Your Say, including an online survey
  • 30-60 minute interviews with key stakeholder groups, hosted at the Bayside City Council Corporate Centre, via telephone or video conference.

The upgrade of the Bayside City Council website is being informed by:

  • Community feedback captured through the public consultation process
  • Community feedback provided directly through existing website feedback tools, captured between 1 October 2019 to 30 September 2020
  • Data relating to the performance of the existing Bayside City Council website captured through Google Analytics
  • Data relating to the demand for Council services captured through our existing website forms and Council’s Customer Service Centre
  • Best practice and industry expertise informing technology requirements

Council will review community feedback to inform decision making in January 2021.

More information

If you have any questions or require further information, please contact Genevieve Nair on 9599 4466 or email