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We are committed to maintaining a culture that respects each individual’s right to privacy.
We are committed to your privacy through the disclosure of methods of information gathering, storage and dissemination.
We comply with all obligations under the provisions of the Victorian Privacy and Data Protection Act 2014.
Joining Bayside Have Your Say
To participate in some online engagement activities, we may require you to join and log in to the site. This helps us understand and report on the demographic representation of those participating in activities. It can also allow us to limit individuals to a single response for a project.
Information collection and use
Bayside City Council is the sole owner of the information collected within the Bayside Have Your Say website. We will not sell, share, or rent this information to others in ways other than what is disclosed in this statement.
Bayside City Council may collect a range of personal information from you when you use our Have Your Say website. Personal information will be collected in a range of ways including through a registration process or through various activities and interactions on the site.
The type of personal information collected will vary and may include (but may not be limited to) the following types of information, when this information is shared, such as via logging in to Have Your Say:
By submitting your personal information, you consent to Bayside City Council using it to:
If you make a submission to engagement through Bayside Have Your Say while logged in it will be associated with your profile. Only Bayside City Council employees who need the information to perform a specific task (for example, analysing data or answering a query) are granted access to personally identifiable information and responses.
Certain tools on Bayside Have Your Say may share your submission and username publicly. At no time will personal information such as email addresses be shared without your specific approval.
For all projects, except when required by legislative requirements, there will be alternate or anonymous methods of participation that do not require use of the Have Your Say Website or provision of person information. Please contact the relevant project lead or email@example.com to discuss these options.
Change or update personal details
We encourage you to keep your details current. You can update your details when you log on and edit your account details and settings through the ‘My profile’ menu on Have Your Say, or you can update your details or delete your account by contacting us directly at firstname.lastname@example.org
Within the profile Edit/View screen there are a number of additional information fields provided by Social Pinpoint, however Bayside does not actively seek or use these details.
You may also request a copy of, changes to, or deletion of, the personal information we hold, and we will act on this request within a reasonable period of time unless we are legally permitted to refuse to do so, in which case we will provide you with details of our refusal in writing. Bayside City Council will endeavour to respond to your request or inquiry within 10 working days.
If you wish to receive updates on projects you will need to log in to ‘follow’ projects or provide your email address to subscribe to email updates. You can opt out of these notifications at any time through contacting email@example.com; updating your profile settings or clicking ‘unsubscribe’ at the base of notification emails.
We may send website announcements to registered members, which contain important information about the opening of a major engagement project, change to the website or our services.
This website takes every precaution to protect our users' information. When users submit sensitive information via the website, your information is protected both online and off-line. Access to sensitive user information, is restricted in Bayside City Council offices. Only Bayside City Council employees who need the information to perform a specific task (for example, answering a query) are granted access to personally identifiable information.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, whether we can achieve those purposes through other means and the applicable legal requirements.
In some circumstances you can ask us to delete your data – change or update personal details. Please contact us using the contact detail below.
In some circumstances we may anonymise your personal information (so that it can no longer be associated with you) for analytics, research or statistical purposes in which case we may use this anonymised information indefinitely without further notice to you.
A cookie is a piece of data stored on the user's hard drive containing information about the user.
When you use the Bayside Have Your Say website we may obtain information using technologies such as cookies, tags, web beacons, and navigational data collection (log files, server logs, and clickstream data). For example, we may collect information like the date, time and duration of visits and which webpages are accessed.
This information is generally not linked to your identity, except where it is accessed via links in notifications or where you have identified yourself.
This website contains links to external websites. Bayside City Council is not responsible for the privacy practices of other linked websites. When you leave the Bayside City Council website it is important to read the Privacy Statements of other websites where you submit personally identifiable information. The Bayside City Council Privacy Statement applies solely to information collected by the Bayside City Council website.
IP addresses are recorded to analyse trends, administer the website, track user's movement, and gather broad demographic information for aggregate use.
Your IP address is captured to help us understand our participants as well as identify possible misuse of engagement tools.Each entry or response to an engagement activity has the IP address recorded against it.
Copyright of materials on Bayside City Council's Have Your Say website is owned by or licensed to Bayside City Council. Apart from fair dealing for the purpose of private study, research, criticism or review, as permitted under the copyright legislation, no part may be reproduced or reused for any commercial purposes whatsoever.
If you wish to make a complaint, please contact us using the details in the contact section below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. If you are not satisfied with our response you also have the right to contact the OVIC – Office of the Victorian Information Commissioner.
Bayside City Council
PO Box 27
Sandringham VIC 3191
Phone (03) 9599 4444
For more information on the Have Your Say website and Council’s Community Engagement Coordinator:
Bayside City Council
PO Box 27
Sandringham VIC 3191Phone (03) 9599 4444
The following Terms and Conditions govern the use of Have Your Say Bayside (“the site”). The platform is owned and operated by us, Social Pinpoint Pty Ltd, on behalf of Bayside City Council.
What are the conditions with a user’s account?
We are not responsible for the content on the site that has been provided by the users of the site. Any content posted by you is subject to the rules of our Moderation Policy. Your contribution to the site may be edited, removed or not published if we consider it inappropriate (refer to Moderation Policy). Contributors should also be aware that their posts may remain online indefinitely. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym.
What does Social Pinpoint require from their users?
You must understand and agree that, without limitation:
all information, data, images and other materials are the sole responsibility of the person from whom the content originated; you are prohibited from advertising or offering to sell or buy any goods and services you cannot transmit Content that contains software viruses or programs designed to change or destroy the functionality of any computer software or hardware; or you cannot collect or store personal data about other users of the site you cannot impersonate any person or entity, including without limitation to a Social Pinpoint representative you cannot interrupt or interfere with the site or servers or networks connected to the site you cannot attempt to gain unauthorised access to the site or other use accounts
Can your account be suspended or terminated?
We may terminate or suspend access to your site and/or account immediately, without prior notice, including without limitation if you breach the Terms. We may immediately deactivate or delete your account and all the related files and information in your account. After your account has been terminated, the content you have posted may also remain indefinitely on the site.
If you want to terminate your own account, please send an email to firstname.lastname@example.org.
These Terms shall be governed in accordance with the laws of Victoria, Australia, without regards to its conflict of law provisions.
Social Pinpoint, its subsidiaries, affiliates, officers, agents, licensors and other partners are not responsible for any loss, liability, claim, or demand, including legal fees, made by any third party due to or arising from a breach of this agreement and/or any breach of your representations and warranties set forth above.
What content does Social Pinpoint own?
Your Say website contains the copyrighted material, trademarks, patents, trade secrets and other proprietary information (“Intellectual Property”) of Social Pinpoint and its suppliers and licensors. Social Pinpoint owns and retain all proprietary rights in the intellectual property. All intellectual property in the content of this site including without limitation to text, software, source code, pages, documents and online graphics, photographs, sounds, audio, video and other interactive features are owned by or licensed to us.
Any original content that you submit or post on our site may be made available to the public and allows users to share your content (with the end user acknowledging your contribution) under the Creative Commons Attribution-ShareAlike 4.0 Australian License.
Except for Intellectual Property which is in the public domain or for which you have been given written permission, you may not copy, alter, transmit, sell, distribute any of the Intellectual Property.
We are not responsible for your communications or dealings, including payment and delivery of goods or services, with a third party found via our website. Any loss or damage incurred from those communications or dealings are solely between the user and the third party.
Disclaimer and Warranties
Users must agree that you use of the site is at your own risk. We make no warranty that the site will meet your requirements or be uninterrupted or error-free. Any material that the user downloads through the site is done at their own risk and are responsible for any damages to their computer system or loss of data.
What happens if these Terms change?
We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice. The most recent version of the Terms can be seen on this page. By continuing to access or use our site after those revisions become effective, you agree and will comply to the revised terms. If you do not agree to the revised terms, please discontinue using our site.
If you have any questions about these Terms, please contact us at email@example.com
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