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We won't always get it right...

When a Council service, experience or decision doesn’t meet your expectations, we want to know so we can understand the issue and work with you to find a resolution.

We’ve drafted a Complaints Handling Policy to improve the experience of making a complaint to Council through a fair, consistent, and transparent process - from first contact to timely resolution.

Please review our draft Complaints Handling Policy and provide your feedback.

Do you think this Policy will deliver a better customer experience?

What can we improve when acknowledging and resolving complaints?


Timeline

  • Timeline item 1 - active

    Community engagement

  • Timeline item 2 - incomplete

    Consideration of feedback

    Early November 2021

    Revisions made to draft Complaints Handling Policy, if required.

  • Timeline item 3 - incomplete

    Complaints Handling Policy adopted

    23 November 2021

    Council expected to consider community feedback and adopting a proposed Complaints Handling Policy.

    Under the Local Government Act 2020, Council must adopt a Complaints Policy by 31 December 2021.

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Contact us

yoursay@bayside.vic.gov.au

(03) 9599 4444

www.bayside.vic.gov.au

Bayside City Council, 76 Royal Avenue

PO Box 27, Sandringham VIC 3191

For general enquiries to Bayside Council

bayside.vic.gov.au/contact-us

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