What you told us
Council will consider community feedback and a proposed Complaints Handling Policy at is its 23 November 2021 meeting.
Council adopted a Complaints Handling Policy at its November 2021 meeting.
We won't always get it right...
When a Council service, experience or decision doesn’t meet your expectations, we want to know so we can understand the issue and work with you to find a resolution.
We’ve drafted a Complaints Handling Policy to improve the experience of making a complaint to Council through a fair, consistent, and transparent process - from first contact to timely resolution.
Please review our draft Complaints Handling Policy and provide your feedback.
Do you think this Policy will deliver a better customer experience?
What can we improve when acknowledging and resolving complaints?
Consultation closed 31 October 2021.
Timeline
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Timeline item 1 - active
Community engagement
7 October 2021 – 31 October 2021
Find out more about how we're conducting community engagement on this project.
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Timeline item 2 - active
Consideration of feedback
Early November 2021
Revisions made to draft Complaints Handling Policy, if required.
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Timeline item 3 - incomplete
Complaints Handling Policy adopted
23 November 2021
Council expected to consider community feedback and adopting a proposed Complaints Handling Policy.
Under the Local Government Act 2020, Council must adopt a Complaints Policy by 31 December 2021.
