Please ensure Javascript is enabled for purposes of website accessibility
Skip to main content

Council adopted a Complaints Handling Policy at its November 2021 meeting.

We won't always get it right...

When a Council service, experience or decision doesn’t meet your expectations, we want to know so we can understand the issue and work with you to find a resolution.

We’ve drafted a Complaints Handling Policy to improve the experience of making a complaint to Council through a fair, consistent, and transparent process - from first contact to timely resolution.

Please review our draft Complaints Handling Policy and provide your feedback.

Do you think this Policy will deliver a better customer experience?

What can we improve when acknowledging and resolving complaints?

Consultation closed 31 October 2021.


  • Timeline item 1 - active

    Community engagement

  • Timeline item 2 - active

    Consideration of feedback

    Early November 2021

    Revisions made to draft Complaints Handling Policy, if required.

  • Timeline item 3 - incomplete

    Complaints Handling Policy adopted

    23 November 2021

    Council expected to consider community feedback and adopting a proposed Complaints Handling Policy.

    Under the Local Government Act 2020, Council must adopt a Complaints Policy by 31 December 2021.

Join to have your say


Contact us

(03) 9599 4444

Bayside City Council, 76 Royal Avenue

PO Box 27, Sandringham VIC 3191

For general enquiries to Bayside Council

Information on this site is stored external to Bayside City Council and information entered into the site is subject to both Bayside City Council and Harvest Digital Planning Privacy Statements.